Your privacy is our
priority
This policy clearly and fully describes how your personal information is collected, stored, and protected on the fa9999 platform.
fa9999 ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy and personal data protection of our users. This Privacy Policy ("Policy") describes what information we collect when you use the fa9999 website or related services, how we use that information, and how we keep it secure.
By registering or using fa9999's services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
Data Collection — What We Know
Personally Identifiable Information
When you create an account or use services on fa9999, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number (for verification purposes)
- Bangladeshi national ID or passport number (for KYC verification)
- Financial information — bKash, Nagad, Rocket, or Upay account numbers (for transactions only)
Automatically Collected Information
When you browse the fa9999 website, our system may automatically collect the following information:
- IP address and device type
- Browser type and version
- Operating system information
- Time of visit and pages viewed on the website
- Referral URL and session activity logs
Gaming and Transaction Information
As part of your activity on the platform, we record the following information:
- Betting history and gaming logs
- Deposit and withdrawal records
- Bonus activation and wagering activity
- Details of communications with customer support
Voluntarily Provided Information
If you contact our support team via live chat or email, the details of that conversation may also be stored. This information is used to improve service quality and resolve disputes.
Use of Collected Information
fa9999 uses your personal information for the following purposes. We ensure that your information is used only for legitimate and transparent purposes:
Account Management
Creating, verifying, and securing your account. Carrying out the KYC (Know Your Customer) process, which is essential for financial security.
Financial Transactions
Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining accurate records of all financial activity.
Customer Service
Providing 24/7 live chat support in Bengali and resolving your issues and requests promptly. Analysing conversations to improve support performance.
Fraud Prevention
Detecting unusual account activity, complying with anti-money laundering (AML) policies, and ensuring a safe environment for all users.
Service Improvement
Continuously improving platform functionality, game selection, and payment methods by analysing user experience.
Legitimate Communications
Sending important account-related notifications, security alerts, and promotional offers with your consent.
Data Sharing and Disclosure
fa9999 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:
Service Provider Partners
We work with selected third-party service providers who help operate our platform — such as payment processing (bKash, Nagad, Rocket, Upay), IT services, and cybersecurity solutions. These partners receive only the information necessary to perform their specific functions, and they operate under strict confidentiality agreements with us.
Legal Obligations
If disclosure of information is required under a court order, government directive, or applicable law, fa9999 will fulfil that obligation. In addition, information may be provided to the relevant authorities in cases of suspected financial fraud or money laundering.
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such an event, we will notify the affected users in advance.
Important: fa9999 never sells your information to advertisers, marketing agencies, or any other third party for commercial purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to ensure the smooth operation of the fa9999 website and to improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the website. They include login session management, security verification, and saving language preferences. Without these cookies, the site will not work properly.
Functional Cookies
These save your preferences such as display settings and personalised experiences. They save you the trouble of setting things up again on each visit.
Analytics Cookies
Used to analyse website traffic and usage patterns. This information is collected in fully anonymous form and is used to improve the service.
Cookie Controls
You can disable non-essential cookies at any time by changing your browser settings. However, this may limit your browsing experience in some cases.
Data Protection Measures
fa9999 uses industry-standard technology to protect your personal and financial information. Our security framework operates at the following levels:
SSL Encryption
All data transfers between the website and servers are protected by 256-bit SSL encryption. This ensures that your information cannot be read by unauthorised parties.
Access Controls
Only authorised staff can access your personal information, and they operate under strict confidentiality agreements. Multi-layered protection is in place against unauthorised access.
Regular Audits
Regular security audits and vulnerability tests are conducted to ensure the security of our systems. Suspicious activity is detected and addressed immediately.
Data Retention Period
fa9999 retains your personal information only for as long as necessary to fulfil the purposes described in this policy or as required to meet legal obligations. Financial records and KYC information may be retained for the period prescribed by relevant law even after your account is closed.
Your Rights and Choices
fa9999 believes that every user should have full control over their own information. You have the following rights:
Right to Know
You can find out at any time what information we hold about you. To submit a data access request, contact our support team via live chat or email.
Right to Correction
If any of your information is incorrect or incomplete, you can request a correction. We will make the necessary changes within a reasonable time.
Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, information required to fulfil legal or regulatory obligations may not be possible to delete.
Right to Object to Processing
You can opt out of marketing communications and, in some cases, object to the processing of your information. Objection requests can be submitted through the support team.
To exercise any of the above rights, contact our support team via 24/7 live chat or by email at [email protected]. We will process your request in a timely manner.
Third-Party Links and Services
The fa9999 platform may contain links to third-party websites or services — such as the platforms of game provider companies (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.). These external sites have their own privacy policies, and fa9999 is not responsible for them.
We advise you to carefully read the privacy policy of any third-party service before using it. You are responsible for what you share on third-party sites.
Minor Protection Policy
fa9999 strictly follows a 21+ age policy
fa9999 provides services exclusively to adults aged 21 and over. We never knowingly collect personal information from minors or allow them to open accounts. An age verification process is followed at the time of registration.
If we suspect that a user is under the age of 21, we will immediately suspend that account and delete the associated information. If a parent or legal guardian believes that their minor child has registered on fa9999, please contact us immediately.
Privacy Policy Changes
fa9999 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Display a notification on the platform.
- For important changes, registered users may be notified by email.
We recommend that you visit this page regularly to stay up to date with the latest privacy policy. Continuing to use fa9999 after any changes will be considered as your consent to the new policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated support team is always ready to assist in Bengali.
Privacy Contact
Live Chat
24/7 support in Bengali
Instant assistance available
When sending a privacy-related request, please use your registered email address so we can verify your identity quickly and assist you.